Admin review basics
Use admin queues to review submitted applications, support counselor operations, inspect users, and route issues without making university decisions inside UniGeni.ai.
Primary action
The button or link the user should choose first.
Status area
The field, badge, or panel that confirms progress.
Follow the workflow
Open the admin workspace
Start from the admin dashboard to orient around applications, counselors, users, revenue, integrations, and operational reports.
Open adminReview submitted applications
Use the submitted applications queue for operational triage. Check status, ownership, required follow-up, and whether the next action belongs to a counselor, student, or institution.
Open submitted queueUse QA for questionable application records
When data looks inconsistent, use the QA route before changing statuses or routing work onward.
Open QACheck users and counselors before escalating
Verify the account, counselor assignment, and role context before changing workflow ownership or asking another team to act.
Open users
Questions
Can admins decide admission outcomes?
No. Admins can triage operations, quality, routing, and platform records. University admission and scholarship outcomes should come from the institution workflow.
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